7-Day Return & Exchange

• Online Purchases — The 7-day period starts from the date the product is delivered.
• Store Purchases — The 7-day period starts from the date of purchase and receipt of the product.

This policy applies to purchases made through Iraah's website and authorised physical stores in India.

To qualify for a return or exchange, the product must:

• Be unused, unworn and in its original condition.
• Have no post-delivery damage, scratches, alterations, resizing, repairs or tampering.
• Be returned with its original packaging, tags, accessories and purchase invoice.
• Include the original product certificate. The original certificate is mandatory for both returns and exchanges.
• Pass Iraah's quality inspection.

Sale and clearance products remain covered under this 7-day policy, subject to the eligibility conditions.

For eligible products, a money-back refund may be processed after successful inspection and approval.

• Discounts and Offers — If a discount, coupon or promotional offer was applied to the original purchase, the equivalent discount amount will be deducted from the refund.
• Free Gifts — Any free gift received with the purchase must be returned along with the product. If it is not returned, its prevailing value will be deducted from the refund.
• Old Gold or Lifetime Exchange Credit — The value used from old gold or Lifetime Exchange credit is not refundable in cash. The applicable amount will be issued as Iraah Wallet Credit / Exchange Gift Card, subject to the credit rules in Section 8.

Detailed refund processing and payment terms are covered under our separate Refund & Cancellation Policy.

• A product may be exchanged once within the 7-day period.
• If the replacement product costs more, the customer must pay the difference.
• If the replacement product costs less, the remaining balance will be issued as Iraah Wallet Credit / Exchange Gift Card.
• Validity — Any Wallet Credit / Exchange Gift Card balance issued against an exchange is valid for 180 days from the date of issuance.
• After Expiry — If the balance remains unused after 180 days, the customer may request a refund of the remaining balance after deducting a 5% transaction charge. The remaining amount will be transferred to the customer's verified bank account.
• The prevailing gold rate on the date the exchange is processed will apply.
• A product exchanged under this policy will not be eligible for another 7-day money-back refund.

If a product is verified to have been damaged, defective or incorrect at the time of delivery, or the issue is attributable to Iraah, the customer may choose a refund of 100% of the amount actually paid for the affected product or an exchange, as applicable.

No additional discount, coupon or promotional deduction will be applied to such a refund.

Products valued above ₹5,00,000 and purchases made using schemes, wallets or EMI remain eligible for exchange only, with no money-back refund.

This provision does not cover damage caused by misuse, accidents, normal wear and tear, or unauthorised alterations or repairs after delivery.

To initiate a request, contact us at [email protected] within the applicable 7-day period.

Please provide:

• Order ID or purchase invoice.
• Registered mobile number.
• Reason for the return or exchange.
• Clear photographs or videos of the product.
• Original product certificate.

Once the request is received, Iraah will review the details and confirm whether it is eligible.

Pickup and Store Returns

• Online Purchases — Iraah will arrange and bear the cost of return pickup.
• Store Purchases — The product must be returned to the original store. Customers may request pickup assistance, which Iraah will coordinate.

Inspection and Approval

All returned products are subject to quality inspection. If a product does not meet the policy conditions, the return or exchange request may be declined. The reason will be communicated, and the product will be returned to the customer.

Refund Timeline

For approved money-back returns, the refund will be processed within 10 business days from the date Iraah receives the product and completes the inspection and approval.

Iraah Wallet Credit / Exchange Gift Card

Any balance issued against a 7-day exchange or Lifetime Exchange value will be provided as Iraah Wallet Credit / Exchange Gift Card. These credits are issued only against exchange value and are not sold separately.

• Validity — 180 days from the date of issuance.
• If the balance remains unused after 180 days, the customer may request a refund of the remaining balance after a 5% transaction charge.
• The balance after deduction will be transferred to the customer's verified bank account.
• The same validity and refund rules apply to balances issued under the 7-day Exchange and Lifetime Exchange policies.

Old Gold and Lifetime Exchange Credit

Any old gold value or Lifetime Exchange credit used towards a purchase is not refundable in cash. The applicable value will be issued as Iraah Wallet Credit / Exchange Gift Card, subject to the rules above.

After 7 Days

Once the 7-day period has passed, the product will no longer be eligible for a 7-day return or money-back refund. Customers may still be eligible for Lifetime Exchange or Lifetime Buyback under the separate Lifetime Exchange & Buyback Policy.

Lifetime Resizing

Ring resizing is available throughout the lifetime of the product. Any applicable charges will be communicated to the customer after inspection.

• If the resized ring costs more than the existing ring, the incremental cost shall be borne by the customer.
• If the resized ring costs less than the existing ring, the differential amount shall be refunded to the customer.
• Any applicable refund will be processed through online bank transfer within 5 days after dispatch of the resized product.

Lifetime Free Repairs

Iraah offers lifetime free repairs for eligible jewellery purchased from Iraah, including manufacturing defects, broken chains, hooks, tarnishing and other repairable issues, subject to inspection.

Free home pick-up and drop-off are provided for eligible repair services.

If a product cannot be repaired, Iraah will assess its condition and provide a suitable solution on a case-by-case basis.

• All requests are subject to verification of the purchase invoice, product details and quality inspection.
• Iraah reserves the right to decline requests that do not meet the conditions of this policy, subject to applicable law.
• Cancellation and detailed refund processing are governed by the separate Refund & Cancellation Policy.
• Lifetime Exchange and Lifetime Buyback are governed by their separate policy.

For assistance, contact [email protected].