Shipping Policy

• Free Shipping — We offer free standard shipping on all orders across India, with no minimum order value.
• Delivery Availability — Deliveries are subject to courier service availability at the customer's PIN code.
• International Shipping — We currently deliver only within India. International shipping is not available at present.

Orders are processed after successful order confirmation. The estimated delivery timelines are as follows:

• Ready-to-Ship (RTS) Products — Orders are expected to be delivered within 5–7 business days after order confirmation.
• Made-to-Order & Handcrafted Jewellery — These products may take 15–20 business days for delivery after order confirmation, depending on design complexity and delivery location.

Delivery timelines are estimates and may vary depending on product requirements and logistical conditions.

We take extra precautions to protect every jewellery order during transit.

• All products are packed in secure, tamper-proof packaging along with premium jewellery boxes.
• High-value and delicate jewellery receives additional protective packaging to ensure safe transportation.
• All domestic shipments are fully insured during transit until successful delivery at the customer's address.

Once your order is dispatched, we will share a shipping confirmation with tracking details through your registered email or WhatsApp.

You can use the tracking link to follow your shipment through the courier partner's tracking portal.

Please ensure that your shipping address and contact details are accurate and complete when placing your order.

• A complete and valid delivery address and PIN code are mandatory.
• Deliveries to PO Box addresses are not accepted.
• A responsible adult may be required to sign for the package at the time of delivery.
• If you are unavailable during delivery, please contact our Customer Care team to coordinate with the courier partner.

Address Changes & Shipment Rerouting

• Address changes can be requested only before dispatch and are subject to Iraah's confirmation.
• Once an order has been dispatched, the shipping address cannot be changed and the shipment cannot be rerouted.
• Iraah is not responsible for delays or failed deliveries caused by incorrect or incomplete address details provided by the customer.

We make every effort to deliver orders within the estimated timeline. However, delays may occur due to circumstances beyond our control, including:

• Weather conditions or natural disruptions.
• Courier partner delays or service interruptions.
• Festive seasons and public holidays.
• Remote delivery locations or other logistical challenges.

Delivery timelines are estimates and are not guaranteed.

Eligible returns and exchanges are covered under our separate 7-Day Return & Exchange Policy.

For eligible online returns and exchanges within the applicable period, Iraah will arrange and bear the cost of return pickup, subject to the conditions of that policy.

Lifetime Resizing

Ring resizing is available throughout the lifetime of the product. Any applicable charges will be communicated to the customer after inspection.

• If the resized ring costs more than the existing ring, the incremental cost shall be borne by the customer.
• If the resized ring costs less than the existing ring, the differential amount shall be refunded to the customer.
• Any applicable refund will be processed through online bank transfer within 5 days after dispatch of the resized product.

Lifetime Free Repairs

Iraah offers lifetime free repairs for eligible jewellery purchased from Iraah, including manufacturing defects, broken chains, hooks, tarnishing and other repairable issues, subject to inspection.

Free home pick-up and drop-off are provided for eligible repair services.

If a product cannot be repaired, Iraah will assess its condition and provide a suitable solution on a case-by-case basis.

For shipping-related queries, order tracking or delivery assistance, please contact:

Email: [email protected]

Thank you for choosing Iraah Jewels. We appreciate your trust and look forward to delivering your jewellery safely.